Privacy Policy

About this policy

Tool Trove, ABN 14 925 874 708, respects your privacy and handles personal information in accordance with applicable Australian privacy laws.

This policy explains what information Tool Trove collects through this website and how that information is used and protected.

Information we collect

When you submit an enquiry, Tool Trove may collect:

• your name;
• your email address;
• your telephone number, if provided;
• your message;
• the products included in your enquiry; and
• any product-specific questions you enter.

The website and its hosting provider may also record limited technical information needed for operation and security, such as an Internet Protocol address, browser information and access times.

How we use your information

Tool Trove uses personal information to:

• respond to enquiries;
• provide information about products, prices and availability;
• maintain appropriate records of enquiries;
• operate, maintain and protect the website; and
• meet applicable legal requirements.

Tool Trove will not use enquiry details for unrelated marketing without permission.

Disclosure of information

Tool Trove does not sell, rent or trade personal information and does not provide personal information to other businesses for their own marketing purposes.

Information may be processed by service providers needed to operate the website, such as website hosting, database, backup or email providers. These providers should only use the information to provide their services to Tool Trove.

Tool Trove may also disclose information where required by law, where reasonably necessary to protect someone from harm, or with the individual's consent.

Overseas hosting

Tool Trove's website, database and backups may be hosted or processed by a service provider in the United States of America. Tool Trove takes reasonable steps to select reputable service providers and protect information held on its behalf.

Tool Trove does not sell or provide personal information to overseas organisations for their own marketing purposes.

Cookies

The website uses an essential session cookie to maintain an enquiry list while you browse the website. It is not used for advertising or cross-site tracking. The enquiry session normally expires when the browser session ends or after approximately four hours of inactivity.

Tool Trove does not currently use advertising or analytics cookies.

Storage and security

Tool Trove takes reasonable steps to protect personal information against loss, misuse, unauthorised access, modification and disclosure. Access is limited to people who require the information for Tool Trove business purposes.

No method of electronic storage or transmission over the internet can be guaranteed to be completely secure.

Retention

General enquiries are normally retained for up to two years after they are closed. Information connected with a quote, sale, warranty matter, dispute or other business transaction may be retained for at least five years, or longer where required by law.

Information that is no longer reasonably required will be securely deleted or de-identified where practical.

Access, correction and deletion requests

You may ask Tool Trove to provide access to personal information held about you, correct inaccurate information, or delete information that is no longer required. Some information may need to be retained to meet legal obligations or resolve a dispute.

Tool Trove may need to confirm your identity before providing, changing or deleting personal information.

Privacy questions and complaints

Privacy questions, access or correction requests, deletion requests and complaints can be sent to [email protected]. Tool Trove will review the matter and respond within a reasonable time.

Changes to this policy

This policy may be updated when Tool Trove's website, business practices or legal obligations change. The current version will be published on this website.